Frequently Asked Questions
WHERE IS THE COMPANY BASED?
GILBANO is a London-based company with its headquarters on 60 Great Marlborough Street, W1F 7BG.
WHY DID YOU NAME YOUR SUITCASE "MAGELLAN"?
By naming our high-quality aluminium suitcase MAGELLAN we pay tribute to Ferdinand Magellan, the Portuguese explorer who accomplished the first circumnavigation of the Earth in 1521.
IS THE MAGELLAN SUITCASE LIGHTWEIGHT?
The MAGELLAN aluminum suitcase is around 4kg (approx. 9 lbs), slightly heavier than polycarbonate suitcases, which weigh around 2.5-3.5kg. Our MAGELLAN case is a sturdy suitcase built with durability in mind.
WHAT ARE YOUR DELIVERY TIMES?
For any order placed from the US or Canada, please allow 3-5 business days.
WHAT IF I WANT TO RETURN MY PRODUCT?
Please read our Shipping and Return policy.
IS THE SUITCASE A CARRY-ON SIZE?
Yes, all international airlines accept our MAGELLAN aluminium suitcase as a carry-on. Our suitcase measures 53x34x22.5cm. A selection of large international airlines accepts the following carry-on sizes: British Airways: 56x45x25cm, Air France: 55x35x25cm, Lufthansa: 55x40x23, United: 56x35x22.
HOW BIG IS YOUR CARRY-ON SUITCASE?
Our Magellan suitcase is cabin size, perfect for a 2-day trip. The bags and luggage pieces you take with you on board a plane are typically known as “cabin luggage”, “hand luggage” or “carry-on luggage” and different airlines have varying size and weight requirements. When booking an airline ticket, always make sure to carefully read the airline’s weight and size restrictions.
IS THE SUITCASE WATERPROOF?
The GILBANO aluminum suitcase is “water-resistant” but not completely “water-proof”. The suitcase has been designed to withstand light rain showers, spills and splashes and general contact with liquid without any issues. Having said that, we would not recommend your carry-on suitcase joining in on your next deep sea diving excursion!
IS AIRPORT SECURITY STAFF ALLOWED TO OPEN MY TSA LOCKS?
Yes, when travelling to airports in the following countries, airport security staff is allowed to open suitcases: USA, Canada, Japan, Israel, Finland, Norway, Denmark, Czech Republic, Germany, Austria, Belgium, Netherlands, Switzerland, South Korea, New Zealand and other countries. Security agencies are equipped with a key that allows them to open, inspect and re-lock any items of your suitcase.
IS GILBANO BETTER THAN RIMOWA, SAMSONITE OR TUMI?
At GILBANO we strive to maintain similar features with the high end luggage retailers, while keeping our price points low for our customers. We don’t believe it should cost thousands of dollars to travel with quality and style.
DO I NEED TO LOCK MY LUGGAGE?
Yes, we always recommend locking your luggage. If you need to open the suitcase just use your 3-digit security code and you can have access to it instantly. Bear in mind, if airport security needs to have access to your luggage, they can use a key to open it. TSA is generally careful to not damage any personal belongings.
DOES YOUR SUITCASE COME WITH A WARRANTY?
The MAGELLAN suitcase comes with a complimentary one-year warranty that covers any damage to the aluminium shell, the HINOMOTO 360-degree wheels, the multi-stage handles and all internal zippers compartments. If anything unexpectedly breaks we will try our best to fix it asap, please contact customer support via email. For any further information, please check the general Warranty section.