WHERE IS THE COMPANY BASED?
GILBANO is a London-based company with its headquarters on 60 Great Marlborough Street, W1F 7BG.
WHY DID YOU NAME YOUR SUITCASE "MAGELLAN"?
By naming our super high-quality aluminium suitcase MAGELLAN we pay tribute to Ferdinand Magellan, the Portuguese explorer who accomplished the first circumnavigation of the Earth in 1521.
IS THE MAGELLAN SUITCASE LIGHTWEIGHT?
The MAGELLAN suitcase is around 4kg (approx. 9 lbs), slightly heavier than the lighter weight suitcases, which weigh around 2.5-3.5kg. Our MAGELLAN case is a sturdy aluminium suitcase built with durability in mind.
CAN THE SUITCASE SCRATCH EASILY?
Of the varied suit case materials on the market, aluminium is more susceptible to markings and scratches. To help our customers keep their MAGELLAN in a pristine condition we do offer the TAGUS suitcase cover specially designed for the MAGELLAN suitcase.
DOES YOUR SUITCASE INCLUDE A POWER BANK AS SOME OTHER BRANDS DO?
No, we don't include a battery/power bank with the MAGELLAN suitcase. This allows for less stress at the airport if asked to remove the battery when checking in a bag. If you want a super high-quality battery pack go to Amazon and search for the brand “Anker”. Anker is one of the most reputable and well-known brands selling phone chargers and battery cases.
WHAT ARE YOUR DELIVERY TIMES?
All orders are shipped from our UK warehouse. For any order placed in the UK, you should expect to receive the item within 2-4 business days. For any order placed from the EU, US or Canada, please allow 5-10 days depending on the delivery option chosen.
WHAT IF I WANT TO RETURN MY PRODUCT?
Please read our Shipping and Return policy.
IS THE SUITCASE A CARRY-ON SIZE?
Yes, most (if not all) international airlines accept our MAGELLAN aluminium suitcase as a carry-on. Our suitcase measures 53x34x22.5cm. A selection of large international airlines accepts the following carry-on sizes: British Airways: 56x45x25cm, Air France: 55x35x25cm, Lufthansa: 55x40x23, United: 56x35x22.
HOW BIG IS THIS SUITCASE?
Our Magellan suitcase is cabin size, perfect for a 2-day trip. The bags and luggage you take with you on board a plane is typically known as “cabin luggage”, “hand luggage” or “carry-on luggage” and different airlines have varying size and weight requirements. When booking an airline ticket, always make sure to carefully read the airline’s weight and size restrictions.
IS THE SUITCASE WATERPROOF?
The GILBANO aluminum suitcase is “water-resistant” but not completely “water-proof”. The suitcase has been designed to withstand light rain showers, spills and splashes and general contact with liquid without any issues. We would not recommend your carry-on suitcase joining in on your next deep sea diving excursion!
IS AIRPORT SECURITY STAFF ALLOWED TO OPEN MY TSA LOCKS?
Yes, when travelling to airports in the following countries, airport security staff is allowed to open suitcases: USA, Canada, Japan, Israel, Finland, Norway, Denmark, Czech Republic, Germany, Austria, Belgium, Netherlands, Switzerland, South Korea, New Zealand and other countries. Security agencies are equipped with a key that allows them to open, inspect and re-lock any items of your suitcase.
IS GILBANO BETTER THAN RIMOWA, SAMSONITE OR TUMI?
At GILBANO we strive to maintain similar features with the high end luggage retailers, while keeping our price points low for our customers. We don’t believe it should cost thousands for the ability to travel with quality and style.
DO I NEED TO LOCK MY LUGGAGE?
Yes, we always recommend locking your luggage. If you need to open the suitcase just use your 3-digit security code and you can have access to it instantly. Bear in mind, if airport security needs to have access to your luggage, they can use a key to open it. TSA is generally careful to not damage any personal belongings.
HOW MUCH DOES SHIPPING COST?
All shipments to and from UK customers are free of charge. For any other shipping destination, see our shipping section here.
WHERE DOES GILBANO SHIP TO?
GILBANO currently delivers only to customers based in the European Union, Canada and the United States. If you are located outside of these territories, please sign up for our newsletter to be the first to know when we launch in your part of the world. For further shipping information, please check our Shipping & Returns section.
DOES YOUR SUITCASE COME WITH A WARRANTY?
The MAGELLAN suitcase comes with a complimentary one-year warranty that covers any damage to the aluminium shell, the HINOMOTO 360-degree wheels, the multi-stage handles and all internal zippers compartments. If anything unexpectedly breaks we will try our best to fix it asap, please contact customer support via email. For any further information, please check the general Warranty section.