Refund policy

Every GILBANO product is meticulously crafted from the finest materials and every sold item has gone through rigorous quality control procedures. Therefore, we are proud to say that we guarantee only the highest quality materials, workmanship and product performance.

However, if you are not fully satisfied with your purchase, GILBANO is happy to offer a 100% no-questions-asked, money-back guarantee on all items purchased online that do not meet your full satisfaction, within thirty (30) days of delivery. You will receive a full refund of your purchase once the product has been returned in its original condition (i.e. unworn and with any related accessories, instruction booklets, labels, protective covers, leaflets or boxes intact).

To request a refund:

Email hello [at] gilbano [dot] com using the subject line “REFUND REQUEST” and your order ID number. One of our customer service representatives will reply within 24-48 hours with a return address and a Return Material Authorization number (RMA), which must be included on your return-shipping label. Failure to include your RMA in your return package may delay your refund.

All returned items must be shipped together with their proof of purchase and RMA. Any product returned to GILBANO without an RMA or proof of purchase will be returned to the customer at the customer’s cost.

Unless a product is faulty or the wrong product has been sent, you are deemed responsible for the shipping costs and insurance on returned products. We recommend that you insure your package and keep its shipping receipt until your refund has been issued.

Your credit card will be refunded with the price of the product once the returned item passes through GILBANO’s internal checking procedures. Please note that credit card companies vary on how long refunded credit takes to appear on customers’ statements.