Shipping & Returns
GILBANO currently delivers only to customers based Canada & The United States of America. If you are located outside of these territories, please sign up for our newsletter to be the first to know when we launch in your part of the world.
SHIPPING & DELIVERY
You may have to pay additional import duties or other applicable taxes to the concerned authorities upon receipt of their goods - depending on the import policies of the respective country. The duties and tax rates vary from country to country and from state to state. Unfortunately, GILBANO cannot refund duties, fees, or taxes in case you choose to return the product. All parcels shipping to North America receive a tracking ID which will be provided via email shortly after order confirmation. In most cases a signature is taken on delivery.
If our shipping carrier attempts delivery to you and the package returns to our warehouse (either because you’re not there, the wrong address was provided, or you moved without telling us), it will be your responsibility to pay the shipping fee to reship the order. When you receive your tracking number, please keep an eye out for the package.
Every GILBANO product is meticulously crafted from the finest materials and every sold item has gone through rigorous quality control procedures. Therefore, we are proud to say that we guarantee only the highest quality materials, workmanship and product performance.
However, if you are not fully satisfied with your purchase, GILBANO is happy to offer a 100% no-questions-asked, money-back guarantee on all items purchased online that do not meet your full satisfaction, within thirty (30) days of delivery. You will receive a full refund of your purchase once the product has been returned in its original condition (i.e. unworn and with any related accessories, instruction booklets, labels, protective covers, leaflets or boxes intact).
HOW TO REQUEST A REFUND?
Just shoot us an email at hello[at]gilbano[dot]com using the subject line “REFUND REQUEST” and your order ID number. One of our customer service representatives will reply within 24 hours with a return address and a Return Material Authorization (RMA) number, which must be included on your return-shipping label. Failure to include your RMA in your return package may delay your refund.
Unless a product is faulty or the wrong product has been sent, the customer is deemed responsible for the shipping costs and insurance on returned products from the United States of America and Canada. Original shipping fees are non-refundable and are the customer’s responsibility. We recommend that you insure your package and keep its shipping receipt until your refund has been issued.
Your credit card will be refunded with the price of the product once the returned item passes through GILBANO’s internal checking procedures. Please note that credit card companies vary on how long refunded credit takes to appear on customers’ statements. Please also note that personalized items cannot be returned or exchanged, but our usual warranties still apply.